There are different types of extra charges that can be setup within RCM, they are listed below:

Extra Fees can encompass charges for physical items (such as car seats, camping gear, etc), as well as any fees or charges that need to be passed onto the customer (such as airport fees, cancellation fees , etc).

When you create an Extra Fee within RCM, the settings that you choose will determine how the fee will be calculated as well as whether any extra functionality needs to be taken into account for the booking. The following article details how to add a new extra fee - Extra Fees 

There are 4 areas which have been highlighted in the image and they are discussed below.

The calculation for the cost of the fee against a booking is determined by the value you choose for the Type field. It can either be Daily, Fixed, or Percentage.

If the rate type is Daily, then the cost of the fee will be the number of booking days multiplied by the value in the Rate field. If there is a value in the Max Price field, a check will be made and if the calculated value is more than the Max Price, the Max Price will be used for the booking.

If the rate type is Fixed, then cost of the fee for the booking will be the value in the Rate field.

If the rate type is Percentage, then the cost of fee for the booking will be determined by the value in the Percentage Fee on Total field.

If Percentage Fee on Total is set to No, then the cost of the fee is calculated using the Rental Rate only. I.e., Rental Rate * Percentage value for fee.

If Percentage Fee on Total is set to Yes, then the cost of the fee is calculated using the total cost of the booking with the exception of and any fees that have had the Bond flag set to Yes and any other fees with the Percentage Fee on Total value set to Yes. I.e., Total Cost of booking * Percentage value for fee.

There are 3 types of fees within RCM that allow certain functionality to work within RCM. The three types of fees are Bond, Cancellation Fee, and Pre-Paid Fuel.

If you set the value for the Bond field to Yes, that means the fee will be treated as a Bond within RCM.

The Bond fee can be used in the following manner to allow you to keep track of Bonds and which bookings have not had them refunded yet.

Create 2 fees and call one Bond (or words to that effect) and the other Bond Refund. Make sure they both fixed fees and have the Bond field set to Yes. Give one of them a positive rate (i.e., $500) and the second one a matching negative rate (i.e., -$500).

When you collect a Bond from a customer add the relevant Bond fee to the booking.

When you refund a Bond to a customer add the relevant Bond Refund fee to the booking.

You can then use the Bond Refund Report to check any closed bookings that have not their Bond refunded.

Any fees that have been created as a Bond fee will not be used when determining the booking total for Percentage Fee on Total fees.

If you set the value of the Cancellation Fee field to Yes, this fee will be a cancellation fee. This allows you to charge a cancellation fee if a customer cancels a booking.

When a booking is cancelled within RCM, all of the values for the rental rates and any extra fees are all set to a value of $0 within the exception of any fees that have had the Cancellation Fee field set to Yes.

Following is a link to the article which talks in more detail about cancelled bookings -  Cancelled Bookings 

Within RCM you are able to charge Pre-Paid Fuel for a booking. If a fee has the Pre-Paid Fuel field set to Yes it is used to calculate the pre-paid fuel charge. This will be calculated based on the rate entered for the fee times the tank capacity for the vehicle.

As this calculation requires the tank capacity of the vehicle, the value will not be calculated until the booking has had a vehicle allocated to it.

There are three settings which determine whether commission is paid out for the fee in question. The commission could be an Agent, Referral, or Operator commission.

The settings are called Apply Referral Commission, Apply Agent Commission, and Apply Operator Commission.

Please note that Agent Commissions will NOT be calculated on any fees which have been marked as Merchant Service Fee or Percentage Fee on Total even if the flag is set to yes.

The Item Supplied flag can be used to state whether a physical item is supplied for an extra fee, like a car seat or GPS.

The Trackable Item drop-down allows you to use the Extra Items functionality within RCM.

Following is a link to the article which explains the Extra Items function in more detail,  Extra Item Tracking 

Before you create a new Extra Fee there are three fields you will need to consider carefully as you will not be able to change the information in these three fields once the fee has been added to a booking. If you ever need to change the values in one of these three fields, our recommendation is to create a new fee with the updated setting/s and remove the old fee.

The three fields in question are:

Within RCM you are able create insurance fees, which are also sometimes called collision damage waivers (CDW) or excess reduction fees.

You can add the relevant insurance fee to a booking.

Following is a lick to the article which explains how to add and maintain insurance options in more detail - Insurance Fees 

Within RCM it is possible to setup what are called Holiday Fees. This allows to automatically apply a fee to a booking which has either a pickup or drop off date that fall on a particular calendar date. For example you might want to charge a fee for any booking that is either picked up or dropped off on Christmas Day.

Below is an image of what the Holiday Charges screen looks like when you are creating a new Holiday Charge.

The fees available to choose from in the 'Holiday Charge' drop down have been setup as a in Extra Fees and a fixed fee for the location in question. 

Following is a link to the article which explains the Holiday Charges screen in more detail - Holiday Fees 

RCM allows you to automatically charge relocation fees on bookings. When you set the fee up you specify both the pickup and drop off locations. These can either be a combination of different locations, or even the same pickup and drop off locations.

Below is an image of the Relocation screen when you are adding a new Relocation fee.

The fees available to choose from in the "Relocation Fee" drop down box have bee setup in Extra Fees as a fixed fee for the location in question. 

Following is a link to the  article which explains this screen in more detail - Relocation Fees 

Within RCM it is possible to both disallow after hours bookings and un-attended drop offs.

It is also possible to assign fees to both of these occurrences.

This is done through the Web Site Locations screen, which can be found under the Web Site Interface menu. Below is an image of this screen. You can see the two flags for either allowing or disallowing both after hours bookings and unattended drop offs. You can also see where you can assign a fee.

The "After Hours Fee" and the" Un-attended Dropoff" fees in the  drop down boxes  have bee setup in Extra Fees as a fixed fee for the location in question. 

Following is a link to the article which describes how to set the opening hours for a location - Location Hours 

Following is a link to an article which explains in detail when both the after hours fee and unattended drop off fees are applied to a booking,

Within RCM it is possible to create Extra Fee Groups. These groups can be used to order the Extra Fees both on the booking form within RCM and also on your Web Booking module.

Following is link to the article which explains the Extra Fee Groups screen in more detail - Extra Fee Groups 

You are able to apply a Merchant Fee to specific payments. 

Following are some links to Knowledge Base articles for how to maintain the extra fees for your Web Booking Module.

If you have more questions than these links answer, please refer to the Web Site Interface section on the Knowledge Base Portal