Q: How are After Hours and Unattended Drop off Fees Applied?

Q: How are After Hours and Unattended Drop off Fees Applied?

From the Web Site Locations screen you are able to set the flags “Allow After Hours” and “Allow Unattended Drop offs”. You are also able to assign a fee to both of these situations. Please see the following article for more information about setting these up; Web Locations 


The following table lists both if an out-of-hours booking is allowed and which fee is applied to a booking when the pickup or drop off time is outside of the office hours. It shows what happens for each combination of settings at the Web Location level:


Allow After Hours & Fee

Allow unattended Drop Off & fee

The Pickup Is outside Office hours
The Dropoff is outside Office hours

Set to Yes 

Set to Yes 

Booking is allowed and no Fee applied
Booking is allowed and no Fee applied

Set to Yes 

Set to Yes with Fee

Booking is allowed and no Fee applied
Booking is allowed and the Drop Off fee applied
Set to Yes 
Set to No
Booking is allowed and no fee is applied
Booking is allowed and no fee is applied

Set to Yes with Fee

Set to Yes 

Booking is allowed and the Pickup fee is applied
Booking is allowed and no fee is applied

Set to Yes with Fee

Set to Yes with Fee

Booking is allowed and the Pickup fee is applied
Booking is allowed and the Drop Off fee is applied
Set to Yes with Fee
Set to No
Booking is allowed and the Pickup fee is applied
Booking is allowed and the Pickup fee is applied

Set to No

Set to Yes

Booking is not allowed
Booking is allowed and no Fee applied

Set to No

Set to Yes with fee

Booking is not allowed
Booking is allowed and the Drop Off fee is applied
Set to No
Set to No
Booking is not allowed
Booking is not allowed

Please note: When the Pickup and/or Drop Off fee is applied to the booking, it behaves like a mandatory fee. This fee will apply to all bookings made through RCM, the Web API and the Agent API, no matter whether or not the fee is Web/Agent available. 


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