Default Refund Amount

Default Refund Amount

We’ve made it easier to ensure the correct refund amount is selected when processing customer refunds. 

What's New

Previously, the default refund option on the Refunds page was Original Payment Amount (excluding merchant fee).
This sometimes led to operators mistakenly refunding the full transaction amount instead of only refunding what was actually owed to the customer. 

To help prevent these errors, RCM has introduced a new option — “Amount Owing to Customer.”
  1. You can set this option as a Default Refund Amount, so when a booking has a negative balance due(i.e. when you owe money to the customer), it is automatically selected .
  2. The refund amount field will automatically populate with the exact amount owed.
  3. You can also manually select any of the other available options if needed (e.g. in cases when there is no negative balance due on a booking but you still need to process a refund):
    Original Payment Amount (excluding merchant fee)
    Original Payment Amount (including merchant fee)
    Amount Owing to Customer
    Other (enter a custom amount) 

Configuration Options: 

This feature has been rolled out to all RCM customers, but you need to manually set up a Default Refund Amount in your system, for it to take effect. 

STRIPE and Windcave users can set up their preferred Default Refund Amount under System Setup → Payment Gateway, or alternatively contact RCM Support.

VostroPay and Paystack users need to contact RCM Support to get their preferred Default Refund Amount set up. 
Note that this feature is only available if you are using the updated version (PG Version 2) of payment gateways. 


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