Stripe Unlinked Refunds

Stripe Unlinked Refunds

Purpose

There is a feature within RCM which allows you to make Unlinked Refunds against any booking using the Stripe Payment Gateway. A prior payment does not have to be made from the booking and the refund can be for an unlimited amount. Unlinked refunds can be used in the situation where an agent has taken payment for a booking, and then the money needs to be refunded to the customer if the booking is cancelled.

Please note, you will need to have your own Stripe Connect account linked into RCM to use this feature. For more information about this please see the Stripe Connect Onboarding article.

Allowing Users to Make Unlinked Refunds

By default, this feature is disabled for all users, so permission must be given for them to be able to make Unlinked Refunds. This can be done by:

1. Going in Users under System Setup


2. Locating the User you want to give the permission to, and press "Edit" 


3. Go across to the Permissions tab

4. Check the flag indicated below, then press "Save"


Making an Unlinked Refund

The page to make Unlinked Refund against a booking can be accessed two ways:
  1. By going to the Booking Payments tab of the Booking Form and pressing "Stripe."
  2. By pressing "New Payment" on the Booking Details page
The card to which the refund is being sent needs to be added to the Stripe gateway. This is done by selecting "Add Card" in the Stripe window.


Then fill in the credit card information and press "Save Card."

Once there is a card saved in Stripe a refund can then be made. If this is the only card that has been added to the booking, there should now be a "1" next to Saved Cards in the Stripe Section. If there are multiple cards, then this number will indicate how many cards are saved. Press this number to expand the card information. Under the information that corresponds to the card to which you want to send the refund, select "Refund."


Select the Payment location, enter the payment amount and indicate whether a receipt should be emailed to the customer. Then press "Continue."


A green message will then appear at the top of the page to indicate that the refund has been successfully processed. 


Information about this refund will appear on the Booking Details page and can also be viewed in the log, by selecting "View Log.





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