Edit SMS Pickup Template
Purpose
By default, RCM already comes with editable standard SMS templates that you can send to remind customers to pick up or drop off a vehicle. You can edit the standard SMS Pickup Template from the Edit SMS Pickup Template tab. Optionally, you may also define additional templates for each of your locations under this same tab.
Only users with access level set to Head Office can modify the standard SMS Pickup Template.
Accessing the Edit SMS Pickup Template tab
System Setup > SMS Text Message Setup > Edit SMS Pickup Template
Customizing the Standard SMS Pickup Template
On the Edit SMS Pickup Template Page, the standard SMS pickup template is the first on the list and if no other SMS location templates have been created, it can be distinguished by having the "Update" button instead of the "Add" button under the "Update/Create" field. Click "Update".
On the SMS Pickup Template Editor, modify the written text to suit your needs.
NOTE: There is a 160-character limit on a SMS template, which is the same limit on all SMS text messages sent through RCM's SMS text messaging feature.
Once you've completed editing the template, click "Submit" to save your changes and close the Template Editor. The next time you send a pickup reminder via SMS, it will contain the updated text that you defined under the Template Editor. However, if you have a SMS pickup template defined for a location, the updated standard pickup template will not be used until you've deleted the SMS pickup template for that location.
Using Labels in your SMS Pickup Template
You may enter labels in your template to include information from the booking in the SMS text. For example, by typing $FIRSTNAME into the template, when you send the SMS, this will be replaced by the customer's first name.
Below are the labels available for inclusion into the SMS template:
- $COMPANY - When the SMS is sent, it will be replaced with your company's name to a maximum of 20 characters.
- $PHONE - When the SMS is sent, it will be replaced with your dropoff locations contact number to a maximum of 15 characters
- $FIRSTNAME - When the SMS is sent, it will be replaced with the customer's first name to a maximum of 15 characters
- $LASTNAME - When the SMS is sent, it will be replaced with the customer's last name to a maximum of 15 characters
- $PICKUPLOCATION - When the SMS is sent, it will be replaced by the booking's Pickup location to a maximum of 25 characters
- $PICKUPDATE - When the SMS is sent, it will be replaced by the booking's Pickup date in dd/mm/yy format.
- $PICKUPTIME - When the SMS is sent, it will be replaced by the booking's Pickup time in hh:mm format.
- $DROPOFFLOCATION - When the SMS is sent, it will be replaced by the booking's Dropoff location to a maximum of 25 characters
- $DROPOFFDATE - When the SMS is sent, it will be replaced by the booking's dropoff date in dd/mm/yy format.
- $DROPOFFTIME - When the SMS is sent, it will be replaced by the booking's dropoff time in hh:mm format.
- $RESERVATIONNUMBER - When the SMS is sent, it will be replaced by the booking's reservation number
- $VEHICLEREGISTRATION - When the SMS is sent, if it is an allocated booking, it will be replaced by the vehicle rego number. If it is an unallocated booking it will be replaced by "Not assigned"
- $VEHICLECOLOUR - When the SMS is sent, if it is an allocated booking, it will be replaced by the vehicle colour. If it is an unallocated booking it will be replaced by "Not assigned"
This is an example SMS template entry using labels: "Hi $FIRSTNAME, your pickup from $COMPANY is tomorrow $PICKUPDATE at $PICKUPTIME from $PICKUPLOCATION. For cancellations or changes, call $PHONE."
This is the example SMS text when the above pickup SMS template is sent: "Hi Grant, your pickup from ABC Rentals is tomorrow 07/03/11 at 09:00 from Sydney Airport. For cancellations or changes, call +61 2 900826722."
Defining a SMS Pickup Template for a Location
You can define a SMS pickup template for each of your locations. The location specific SMS pickup template overrides the standard SMS pickup template.
On the Edit SMS Pickup Template Page, all of your locations are listed. To add a SMS pickup template to a location, click "Add" under the "Update/Create" field alongside the location you wish to create a template for.
On the SMS Pickup Template Editor, the text of the standard SMS pickup template is displayed. You may modify the written text to suit your needs. Click "Submit" to save the template.
The next time you send a SMS pickup message for vehicles rented from the location, RCM will use the SMS pickup template you just defined for the location, rather than the standard SMS pickup template.
Deleting a SMS Pickup Template for a Location
You can delete a SMS pickup template that you have previously defined for a location.
On the Edit SMS Pickup Template Page, locations with a SMS pickup template are distinguished by a "Delete" button on the rightmost column. To delete the SMS pickup template for the location, click "Delete".
Click "Yes" on the confirmation message to delete the SMS pickup template.
The next time you send a SMS pickup message for vehicles rented from that location (Brisbane Airport), RCM will use the standard SMS pickup template, rather than the location specific pickup template that you just deleted.
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