New - Tiered System for Customer Data Retention
The Identity Data Retention Policy was implemented to prevent the compromise of customer information. This is done by permanently obscuring Identity Data after a set retention period.
A recent update has been made to improve this Retention Policy by creating Two Tiers:
- Tier 1 is for more sensitive data and involves the retention of the customers DOB, Driver’s License and Passport Number. By default, the retention of this data will be set to 6 Months, meaning the data will be permanently obscured 6 months after the drop off date for each customer’s booking unless the customer has future bookings. This retention period can be lengthened or shortened depending on the requirements of your business.
- Tier 2 is for less sensitive data and involves the retention of the customers Email Address, Mobile Number, and Address Information. By default, this data will be set to Alway Retain, meaning that the information will never be obscured. However, you are able to set a retention period for this data that will act the same as described above.
These Tiers are configured by two different system parameters, and this is where you will be able to set the retention periods as required for your business. For information on setting the system parameters, please see the Setting the Retention Period for Sensitive Customer Data article.
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New - Customer Data Retention Policy
As a result of recent data breaches affecting Optus and Medibank in Australia, we have been reviewing how we can further protect your customers’ ‘identity data.’ This is specifically data that is commonly used not only when renting a vehicle but also ...
Customer Data Retention Policy
As a result of recent data breaches affecting Optus and Medibank in Australia, we have been reviewing how we can further protect your customers’ ‘identity data.’ This includes data that is commonly used not only when renting a vehicle but also for ...
Setting the Retention Period for Sensitive Customer Data
Purpose The Retention Period for your customers Identity Data determines how long you retain their identity data before it is permanently obscured. Note that once the data is permanently obscured, it can no longer be viewed - this is irreversible. ...
System Parameters
Purpose The System Parameters give you some level of control over some of the functionality within RCM. As these parameters are set based on your business processes and apply to all users across many areas of the business, it is common that only ...
New Customer
Purpose The New Customer tab is where you can add new customer records to be used for quotations and bookings. Accessing the New Customer tab Reservations > Customer Maintenance > New Customer Add a New Customer After clicking on the "New Customer" ...