The Identity Data Retention Policy was implemented to prevent the compromise of customer information. This is done by permanently obscuring Identity Data after a set retention period.
A recent update has been made to improve this Retention Policy by creating Two Tiers:
- Tier 1 is for more sensitive data and involves the retention of the customers DOB, Driver’s License and Passport Number. By default, the retention of this data will be set to 6 Months, meaning the data will be permanently obscured 6 months after the drop off date for each customer’s booking unless the customer has future bookings. This retention period can be lengthened or shortened depending on the requirements of your business.
- Tier 2 is for less sensitive data and involves the retention of the customers Email Address, Mobile Number, and Address Information. By default, this data will be set to Alway Retain, meaning that the information will never be obscured. However, you are able to set a retention period for this data that will act the same as described above.
These Tiers are configured by two different system parameters, and this is where you will be able to set the retention periods as required for your business. For information on setting the system parameters, please see the Setting the Retention Period for Sensitive Customer Data article.