We’ve introduced two new system parameters in RCM that provide greater control over which Extra Fees and Insurance options are available when staff are making or updating Agent bookings inside RCM.

You’ll find these parameters under: System Setup >> System Parameters >> Booking Process Parameters:

For both Insurance and Extra Fee options, you can specify whether an item is an "Agent API/Direct Item" on the Web / Agent Extra Fees and Web or Agent Insurance pages. Items not marked as Agent Items will not be available to Agents via the Agent API. However, by default, RCM users can still manually add these non-Agent Items when creating or updating Agent bookings within the system.

If you’ve negotiated specific Insurance and Extra Fee options with your Agents, you may wish to restrict staff to selecting only those items when creating or updating Agent bookings in RCM. The new system parameters allow you to enforce this behaviour. By default, these parameters are set to No, meaning all fee options remain available as described above. If set to Yes, the booking form will only display Extra Fee and Insurance options that are available via the Agent API when working with Agent bookings in RCM.

Please Note: When enabled, the fees displayed on the booking form for Agent bookings will mirror the logic used by the Agent API. This means the system will take into account not only whether a fee is marked as an Agent Item, but also any exclusions defined in the Agent API Excluded Fees table, as well as automatically applied fees such as after-hours, holiday, and relocation charges that apply based on booking conditions.