Reconciling RCM with VostroPay Payouts

Reconciling RCM with VostroPay Payouts

You can use the VostroPay Transactions Report in RCM to reconcile your transactions against a payout in VostroPay. This report is available in your system under the Daily Activity Reports menu.


 

Step 1: Confirm your settlement cut-off time

Your settlement cut-off time is the time each day when VostroPay finalises the transactions included in your payout. This time will be specified by VostroPay when your account is set up.

For most merchants, the settlement cut-off time is 6:00 pm AEST.

Step 2: Select the correct report timezone

When running the VostroPay Report in RCM, ensure you select the report timezone that matches the timezone set in your VostroPay merchant portal. This ensures that transactions align correctly between RCM and VostroPay.

Step 3: Run the report in RCM

When reconciling a payout, you’ll need to run the VostroPay Report in RCM using the following date range:
  1. Start date/time: The previous day at your settlement cut-off time
  2. End date/time: The current day at your settlement cut-off time
This will generate a single report covering exactly the transactions that should be included in the payout from VostroPay.

Example

If your settlement cut-off time is 6:00 pm AEST and your VostroPay portal is also set to AEST, and you are reconciling the payout for 4 August:
  1. Set the start to 3 August, 6:00 pm AEST
  2. Set the end to 4 August, 6:00 pm AEST

You can then compare the totals in this report with the payout report in VostroPay to ensure they match.


Step 4: Verify and investigate differences

If the totals match, your reconciliation is complete.
If there are differences, check for:
  1. Transactions processed just before or after the cut-off time
  2. Refunds or adjustments not yet settled
If you need help with discrepancies or accessing the report, contact the RCM support team.

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