Cancelled Booking/Quotation Report
Purpose:
The Cancelled Bookings/Quotation Report displays all of your cancelled bookings or quotations for a specified date range. It allows you to view bookings that have been cancelled by certain agencies, have the same cancellation reason, the same pickup location or the same rental source.
You can also view booking details from this report and see the total value of cancelled bookings as well as the total cancellation fees.
Accessing Cancelled Booking/Quotation Report:
Reports >> Daily Activity Reports >> Booking Status Report >> Cancelled Bookings/Quotes
Parameters/Filters:
Pickup Location | This report can be run for All Locations or a specific location. |
Agency | This report can be run without taking agents into account or run for a specific agent. |
Cancellation Reason | This report can be run for All Cancellation Reasons or for a specific Cancellation reason |
Rental Source | This report can be run for All Rental Sources or a specific Rental Source |
| Category | this report can be run for All Categories or a specific Category |
Booking/Quotation | You can choose to run this report for either bookings or quotations |
Date Range Type | This report can be run for one of the following date range types:
|
Date Range | The date range the report will be run for. |
Order By | You can choose to order this report by one of the following options:
|
Example:
Res | The reservation number of the booking |
| rcmReferenceID | The RCMReferenceID against the booking - this is the value used by the API to identify a booking |
Ref | The reference that has been assigned to the booking |
Category | The vehicle category that has been assigned to the booking |
Customer | The name of the customer that is assigned to the booking |
Email | The email address of the customer that is assigned to the booking |
Country | The country that the customer has entered against the booking |
Pickup | The pickup location of the booking |
Pickup Date | The pickup date of the booking |
Drop Off | The drop off location of the booking |
Drop Off Date | The drop off date of the booking |
# Days | The number of rental days of the booking |
Rental Revenue | The rental rate charge |
Booking Value | The total cost of the booking |
Cancellation Fee | The value of a cancellation fee if it has been assigned to the booking. |
Payment | The total of any payments saved against the booking. |
Merchant Fee | The merchant fee charge for any payment that still applies to the booking |
Balance Due | The balance due of the booking |
Date Booked | The date the booking was created |
Booked By | The operator who created the booking |
Agency | The name of the agency against the booking if there is one assigned |
Date Cancelled | The date the booking was cancelled |
Cancelled | The operator who cancelled the booking |
Cancellation Reason | The cancellation reason that was assigned to the booking |
Rental Source | The rental source which is assigned to the booking. |
Notes | Any information that has been saved in the Notes field on the booking. |
Points to Note:
A lot of questions have come in regarding the COVID-19 outbreak, and how bookings can be deferred to a later date. The below article outlines the best way to go about doing this.
In short, you must cancel the booking (ideally against a new cancellation reason- eg - "Covid Deferred". You can then opt to send a deferral notice to the customer. This is explained in the article linked to in the Relevant Links section below.
It is important to note, that once you have selected a reason for the cancellation/deferral, you are able to update that particular booking for a later date.
Printing/Exporting:
Click here for details on how to print or export a report from RCM
Relevant Links:
Important Articles
Related Articles
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