New Features
March 2024: New Availability Check (AE) Report
RCM has a new report that can check your vehicle availability according to the Availability Engine (AE). It will show whether there are vehicles that are available for normal or On Request bookings based on vehicle utilisation and other AE rules set ...
Jan 2024: New - Change Vehicle in RCM Lite
RCM Lite now allows you to perform a vehicle change on a hired booking. This is used if, when a booking is hired, the vehicle needs to be changed. Example of when this feature is useful include when a vehicle breakdown happens and it needs to be ...
Sept 2023: New - Stripe Subscriptions
RCM now allows you to set up Subscriptions through Stripe. This feature is available to all customers with Stripe Accounts connected to RCM, please contact support@rentalcarmanager.com to set up Stripe Subscriptions in your RCM system. This feature ...
New - Email History Logging
RCM has recently updated the way emailing history is recorded. As part of this update, there is a new report, and a new resending function. Whenever an email is sent from RCM, it is now logged and it can be viewed in a new report, accessed by going ...
New - Insurance Hires
We’re excited to inform you that we’ve recently launched new functionality within RCM that we believe will be of interest to you if you provide insurance hires, also known as Demurrage. The following KB article explains this new functionality in more ...
New - Electonric Signing of Unallocated Bookings
Electronic Signing of Unallocated Bookings It is now possible to invite customers to electronically sign a Rental Agreement for an Unallocated Booking. This feature can be turned on by accessing System Setup > E-Signature Setup In the configuration ...
New - Updating and Deleting Stripe and Windcave Payments
RCM now allows for the updating and deletion of Stripe and Windcave payments. This is done on the Booking Payment tab of the Booking Details page and it includes the changing of the billing location, date and amount. Users are only able to do this if ...
New - Bookings Without Credit Card Or Token Expiry
A new report called "Bookings Without Credit Card Or Token Expiry" now exists. It is a combination of the old Bookings Without a Credit Card report and the Credit Card Token Expiry List report. This new report allows for the viewing and updating of ...
New - Show Total on Wholesale Agent Invoices
RCM now has a flag in the Agency Branch tab of System Setup which allows you to either show or hide the total rate on Customer Invoices and Receipts for Wholesale Agent bookings. Due to their nature, these documents show less than a normal Customer ...
New - Stripe Unlinked Refunds
RCM now allows for the processing of unlinked refunds for customers using Stripe. Unlinked Refunds are: A refund separate from any charge - they can be processed for an unlimited amount with or without a prior payment. Processed immediately and ...
New - RCM Analytics
RCM Analytics is a new Business Intelligence (BI) platform that can provide insights into your business and allow you to track key performance indicators (KPIs) using data from your RCM system. A library of default reports is included so you can ...
New - Customer Data Retention Policy
As a result of recent data breaches affecting Optus and Medibank in Australia, we have been reviewing how we can further protect your customers’ ‘identity data.’ This is specifically data that is commonly used not only when renting a vehicle but also ...
New System Parameter - Check Mobile Phone Format
A system parameter has been added to the Booking Validation Parameters that allows the system to check whether a mobile phone number is valid. It will also convert any valid mobile number to the correct format for sending an SMS ( eg +61422222222) ...
New - New Credit Card Vault
The Auric Credit Card Vault will be phased out at the end of December 2022. This decision has been made as a result of our current supplier for the Credit Card Vault being acquired by a competitor who will no longer offer the same solution. Rental ...
New - Offset for Dropoff Date and Time
An optional new field has been added to the Booking Form that allows you to offset by a specified period the Dropoff Date and Time based on the Pickup Date and Time entered. To use this feature the following system parameter needs to be set. System ...
New - RCM Lite Preview
RCM Lite is a scaled down version of Rental Car Manager optimised for use with a Mobile or Tablet. It provides a snapshot of your working day packed with all the operational components you need to operate from anywhere at any time. RCM Lite ...
New - Corporate Rates
Sometimes Rental Car Companies have different rates they would like applied to bookings for either a specific customer or company. The Corporate Rates function within Rental Car Manager (RCM) allows you to do this. You can either give a discounted ...
New - Agents Flex Rate Export
Note that this feature will only apply to those customers who have international agents requiring flex rates. The New Flex Rate Export function allows you to export your Rates based on the Flex Rate requirement of some international agents. Once the ...
New - GPS Reports
There are 2 new GPS Reports available: GPS Kms Travelled Report This report uses the Telemax GPS data to track KMs/Miles in a booking over a period of time and allows comparison to the Free KMs/Miles for the same period. For more information on this ...
New - Duplicate Bookings Report
The new Duplicate Bookings report allows you to find bookings that may have been entered multiple times in error. The Duplicate Bookings report checks for bookings with the same name, pickup and dropoff date, and checks both Allocated and Unallocated ...
New - Integrated Payment Gateway - Stripe
Rental Car Manager (RCM) has partnered with Stripe to make their platform the default payment processing option in RCM. Having Stripe as the default payment processing options allows for the following actions: Saving the card details as a secure ...
New - Online Identity Check
The Online Identity Check service allows you to send a request to the hirer of the vehicle to complete an identity verification check prior to pickup. The hirer of the vehicle will be requested to take a picture of their drivers license and a picture ...
New - Availability Engine Booking Sheet - V1
Whether you run your bookings unallocated or allocated, our Availability Engine optimises your fleet availability and answers the critical question; do I have a vehicle available? The Availability Engine Booking Sheet is essentially a way of ...
New - Package Deals Function
This new feature allows for the setup of Packages which can be used as the basis to create a new booking. Packages allow you to easily create a booking with a specific set of inclusions that include the rental rate and extra fees. The Package types ...
New - Copy Booking Function
Within RCM it is now possible to copy an existing booking or quote to create a new booking or quote. This allows you to easily create multiple bookings when there is a group of people renting for the same period, or, for those repeat bookings where ...
New - GPS Pages
The GPS pages allow you to view your fleet in real time via an interactive map ( Google maps) You are also able to easily see the status of a vehicle along with the booking information and any alerts on the status page. For full details on our new ...
New - Lock Box Pickup
The Lock Box pickup function allows a customer to pickup the keys to a vehicle from a locked box on or around the vehicle. The lock box itself is a heavy black box that is designed to be attached to a car window by hooking over the top, or, they ...
New - Instant Notifications
Instant Notifications allows sharing of general and business critical information across your organisation instantly. Whether it be a customer or vehicle issue, a weather event, a business disruption or a simple birthday shout out, an instant ...
Relocation Specials Function
Rental Car Manager’s newest feature allows you to setup one way relocation special deals within RCM and have them available for your customers to book from your website. Sometimes Rental Car Companies may have some vehicles that they need to relocate ...
Payment Subscriptions - New Feature
Payment Subscriptions allow you to setup an automatic payment schedule for a booking. This is generally used for long term bookings where you require the customer to pay on a weekly, fortnightly or monthly basis. Our new Payment Subscription ...
Cash Receipts: Assisting with Financial Integration
The Cash Receipts function allows you to process additional payments for a closed reservation. This new functionality allows you to send an invoice through to Financial Integration. This has been introduced to stop users from re-opening bookings ...
You can now add Dropoff Instructions for a Location
You are able add 'Dropoff Instructions' to the confirmation email that is sent out to customers. Each location can have multiple dropoff Instructions to cater for different instructions that may occur between office hours and out of office hours. ...
Customising the Booking Form
It is now possible to customise the booking form. This feature allows you to make changes to the fields on the Driver Details and Booking Details tabs. This includes making fields mandatory/optional hiding/showing a field setting a default value for ...
New - Rate Import
Purpose The Rate Import feature has been introduced so users can import rates into Rental Car Manager. This needs to be completed by importing the rates as a CSV File. To ensure correct formatting, if applicable, it is recommended you export existing ...
Add a Header to the Quick Quote Summary
You are now able to upload a header image that will appear on the Quick Quote summary in print mode. This allows you to include your logo and any other relevant information when you print the Quote. The image will appear at the top of the quote ...
Automating Tasks in RCM
RCM now has the ability to automatically send emails or web requests (webhooks) after pre-defined events are triggered in RCM and the API's. For example, when a vehicle is returned, you may want to automatically send an email to the hirer to ...
Adding a Cancellation Fee to a Booking from the Reservation Enquiry and Update Screen
You are now able to add a cancellation fee when you cancel a booking from the Reservation Enquiry and Update screen. When you click on the red X in the Cancel column of the Reservation you wish to cancel, the following form will now display. For ...
Flexible Column Inclusions in Reports
You are now able to show/hide columns and change the column widths in reports. This is a useful feature for reports that contain fields that are of little relevance to your process and allow you to reduce the amount of data for more concise and ...
Check on Actual Pickup Time when a Vehicle is Hired Out
There is now a System Parameter that can be set to allow the pickup time to be changed to the actual time when a booking is Hired out. The System Parameter can be found by accessing: System Setup>System Parameters>Booking Process Parameters When the ...
Added Functionality to Allow For Copying of Season Rates to Agent Rates
Rental Car Manager (RCM) has added additional functionality to the Edit Season Rate screen to allow for the ability to copy the rates to Agent Rates Click on this link for the full description of how this copying rates function works, Rates By ...
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