Rental Car Manager

General
Adding a Cancellation Fee to a Cancelled Booking
Purpose Rental Car Manager (RCM) allows for the addition of a fee to a booking which is classed as a cancellation fee. When a booking is cancelled, this cancellation fee will be the only charge applied to the booking. As there is more than one way to ...
New Maintenance Booking Form
Purpose This article outlines how to make a maintenance booking. Note that this same Maintenance booking form in this article can also be used to create a non revenue booking. A common question we get asked is - "How can I reserve a vehicle for ...
Print Blank Contract
Purpose Under Reservations, you have the option to print a blank contract to be filled out manually and signed by the customer. To modify the blank contract template contact RCM Support (support@rentalcarmanager.com) for assistance. Accessing and ...
Cancellation and Deferrals (Related to COVID - 19)
This Article Outlines How to cancel a booking related to COVID - 19 (or in general) How to edit and send the Deferral Cancellation Notice How to keep track of cancellations related to COVID -19 (or in general) How the Concept of Deferring a ...
Cancelled Bookings in RCM
Purpose The Cancel function allows you to cancel a reservation in RCM that will no longer go ahead. This applies to all reservations including allocated/unallocated reservations and quotes. A reservation that has been cancelled, will show the ...

Popular Articles
Reservation Sheet
Purpose The Reservation Sheet provides a visual way to view allocated bookings for selected categories of vehicles. Moving a booking from one vehicle to another is simple using the Reservation Sheet. You can either drag a reservation to another ...
Links to RCM Video Tutorials and Demonstrations
Click on the links below to view Videos on the setup and use of RCM: Demonstration Video Booking Module - How to make a Booking Editing Your Rental Agreement & Other Templates Adding / Updating Vehicle Category Types Adding / Updating Vehicle ...
New - New Credit Card Vault
The Auric Credit Card Vault will be phased out at the end of December 2022. This decision has been made as a result of our current supplier for the Credit Card Vault being acquired by a competitor who will no longer offer the same solution. Rental ...
Customer Data Retention Policy
As a result of recent data breaches affecting Optus and Medibank in Australia, we have been reviewing how we can further protect your customers’ ‘identity data.’ This includes data that is commonly used not only when renting a vehicle but also for ...
Change Vehicle
Purpose The Change Vehicle function allows you to change a vehicle on a reservation that has a status of 'Hired'. This function is generally used when a vehicle breaks down and is replaced, or when a customer extends a hire and a different vehicle ...

General