Web On-line Bookings
Q: How are vehicle Categories ordered on the Website?
The order in which vehicle categories appear on your website is controlled by various factors including the Alphabetic Order value recorded on both the Vehicle Categories and Categories Type pages. Each vehicle category will appear under their ...
Relocation Fees – How They Work And What They Can Be Used For
Within RCM you are able to setup Relocation Fees that get automatically assigned to bookings made via your Web Booking module. It is possible to have more than one Relocation fee apply to a booking, if you wish to apply more than one relocation fee ...
Q. Why have we received an online booking with a fraction of days? (e.g. 9.28 days)
If you receive a booking over a number of days that is not whole then you most likely have Part Day rates set up. Part Day Rates
Q. Which KMs Free options are displayed for online bookings?
When you setup KMs Free options within RCM you can choose to restrict them by booking requests with the following parameters: Location Vehicle Category Rental Days Booking Date Range Pickup and Drop off Date Range Please see the following two ...
Q. Which Insurance options are displayed for online bookings?
When you setup insurance options within RCM you can choose to set them up to be restricted to either Category Type or Vehicle Category. Please see the following two Knowledge Base articles, the first is about setting up the insurance options and the ...
Q. How Do I Order the Vehicles on the Vehicle Selection Screen?
You can control the order that the vehicles will appear in the Vehicle Selection screen in the following manner. You set the ordering at the Vehicle Category level, please see the image below. The ordering works the same way as the ordering on the ...
Q. How do I get a new Vehicle Category to appear on my website?
A. Having added a new Vehicle Category, it will not automatically appear on your web site until a series of actions have been taken. You should check each of the steps below to make sure they are correct: The Vehicle Category will need to be set as ...
Q. How do I control Opening Hours and Days for Locations?
There are two ways to control whether a location is open or closed when it comes to booking requests. The first is to create a “Do Not Rent Day”. This means that no booking requests will be able to be made while either the pickup or drop off day ...
Q. How can an after-hours fee be charged for bookings across an entire day for a location?
You can ensure that an after-hours fee is charged for bookings across an entire day for a location in the following manner. You will first of all need to set the location hours so that the day in question has the office hours set to 00:00-00:00. The ...
Q: Why are there no vehicles showing on the online booking step 2?
There are several reasons why vehicles may not be displaying in Step 2. They are detailed in the Why Are Vehicles Not Displaying On My Website article.
Q: We have 'do not rent days' which work on the website, but we want be able to make bookings on those days inside RCM, how do we do that?
A: If you wish to make a booking within RCM on a "Do Not Rent Day," you can flag the Do Not Rent day, setting the "Allow Manual Override" to Yes. This allows you to allow override for each individual Do Not Rent Day you set up. For more details, see ...
Q: If online bookings requests are coming through, do I still need to allocate vehicles to them?
A: Yes, unless the Rental Car Company has the function turned on which allocated booking at the time of making the booking, online booking requests are always received as unallocated bookings. After receiving an online booking request, the operator ...
Q: I set up my office hours for a Saturday to be 9:00am to 12:00pm but the website still takes bookings out of hours - why is this?
A: You must set the option to take bookings outside of office hours to "No" on the Web Locations screen. The "How do I control Opening Hours and Days for Locations" article will explain this is more detail.
Q: How do we make our online bookings and credit card details secure on a website or web page?
A: The booking steps have SSL available by default; so as long as the URL begins with "https," the steps should be secure. Your developer can also add images of padlocks and other information to convey the fact to the user that the page is secure.
Q: How do I set up Agent Direct Access and how is it used?
A: The Agent Direct function allows agents to book directly on RCM. The bookings they create are actual bookings (not booking requests) and, hence, they get instant confirmation. If you are interested in this option, the Agent Direct Function article ...
Q: How do I change the number of days notice required for web online bookings?
A: You can update the number of days notice required from 2 places: The Web Locations screen allows you to set a notice required period for all bookings for that location. The Notice Required screen allows you to setup more complex Notice required ...
Q: How do I access/configure the web interface for agents?
The Agents article describes in detail how Agents work within RCM and also how to set them up for access through the Agent API.
Q: How can we set an affiliate link on our online booking form? What do we give to the affiliate sites to make it work?
A: You are able to set your Affiliate up as a Referral within your RCM system. You are then able to provide a link to your booking steps that they are able to put on their website. Any bookings made with this link will have that referrer against ...
Q: Does the system provide an XML feed format for the online booking engine?
A: We can provide access to our Export API which will allow for the exporting of rate information. However, there is no direct XML feed for actual bookings.
Q What options are available during peak times to signify we have limited availability for online agents and direct bookings?
A. There are two ways that you can control the availability of vehicles for online bookings. You can set a time period when a web vehicle category becomes unavailable or has limited availability. You do this via either the Web Category Availability ...
Q: Can we add minimum hire periods for online bookings ?
A: Yes, minimum hire periods can be set up in two areas. Both the Web Category Availability records and the Agent Category Availability records have a minimum hire period against them. Web Category Availability or Agent Category Availability for ...
Q: Why is there no rate being displayed fo ran Agent Booking?
There may be one of several reasons why rates are not being displayed for an Agent booking request. 1. Has there been a rate setup for the agent rate type? 2. Has the agent rate type had rates assigned for the relevant booking period? 3. If there ...
Q: Is it possible to set different rates for 'Agent Direct' and Agent Online steps
Yes, the agent setup in RCM allows multiple rate types. Essentially, the approach is to create the required Agent Rate Types, which are separate rate plans that can then be selectively applied to individual agents. For example, you may set up three ...
Q: Can we setup different Seasons for Agents
You can only have one set of seasons. These apply to all bookings in the system. You can however have a unlimited number of seasons - see example below. Season A 1st November to 15th November Season B 15th November to 1st December Season C 1st ...
Q: What to do when an agent phones to make a booking
To enter a booking for an Agent, on the Booking Details tab of a booking, select the Agency from the list, then enter the specific agent and the agent's email address. Once you have entered this, the Booking Payments tab will show the calculated ...
Q: How are After Hours and Unattended Drop off Fees Applied?
From the Web Site Locations screen you are able to set the flags “Allow After Hours” and also “Allow Unattended Drop offs”. You are also able to assign a fee to both of these situations. Please see the following article for more information about ...
Q: Why are vehicles not displaying on my website?
If you have a vehicle category that is not being displayed on your website when someone makes a booking request, it could be for one of three reasons: 1. The Vehicle Category might be set to not available for online bookings on the Web Category ...
Q: How do I create a promo code?
A: RCM allows you to create a Promo Code that customers may use to receive a discount when booking from your website. To assign a Promo Code to a web discount, a Promo Code must first be created within RCM. The first step in creating a Promo Code is ...
Q: How do I apply Utilisation Rates to Online Bookings?
A: If you want to apply Utilisation Rates you have to setup online bookings, to do this make sure that the flag “Apply Rate to Web API” is set to Yes. To do this, simply click on the corresponding Vehicle Utilization Level in red text. See the image ...
Q: On my website some vehicle categories are not displayed - why is this?
A: If you are using the Web Site Module, vehicle categories will only be displayed if rates have been entered and vehicle availability has been setup. Please see the steps below to check these requirements. Step 1 - Checking that a rate is available ...
Q: Is it possible to turn off agents' pricing so it doesn't show on any agreements, confirmations or anything else the customer may receive?
A: If the Agent has marked up a price and you do not want the customer to see this, then you can set the Agent as a "Wholesale Agent." To do this see the following steps. 1. Click on the main System Setup Menu icon 2. Click on the Agencies program ...
Q. Why are online booking requests being saved as quotes with no confirmation email coming through?
When a booking request is made online, the following steps occur: Customer makes request and enters personnel information Saved as a Quote Customer is referred to the credit card vault to enter a card for the booking If a card is successfully saved, ...