Miscellaneous
Q: How do I link to 'We Integrate' from within RCM ?
Setting up the link to 'We Integrate' from within RCM: RCM receive an email from 'We Integrate Ltd' advising us that you are a client or undergoing a trial. 'We Integrate' provide us with the information we need to set up the link for you. Once ...
Q: How can we restrict staff access to specific menu items?
A: You can change the individual menu items a user can access from the Menu Access tab on the Edit User screen. The User Management article will provide more information.
Q: Extras - GPS - We need to record a serial number - how do we do it?
A: You need to use the Item tracking facility in Rental Car Manager. Extra Item Tracking
Q: Can we force validation of some fields - for example Date of Birth ? Also if the DOB shows they are U25 or U21, can a larger excess be applied automatically?
A: Yes to both questions. If you want to force the entry of a field, for example the Date of Birth you can do so by setting the 'Validate Customer Details when hire vehicle out, convert quote to booking' system parameter flag to Yes. This will ensure ...
Q: How do you change the words in a contract?
A: You may update a contract's text by selecting the "Agreement & Other Templates" icon on the "System Setup" Menu. If you are using a contract customised to your own layout, the wording may not be modifiable though. For more details, see the Rental ...
Q: We have a couple of trading entities and brands - I assume some form of head agreement could be constructed to cover this and any future entities in the same group?
We have many clients running differing 'brands' within a single business. (RCM has a multiple brand functionality which is very common in the vehicle rental industry). However, if you are running multiple business entities (companies, not ...
Q: What do you need to set up multiple companies on one database?
We can set up multiple companies as "Brands" in the same database, which allows you to have different logos and brand names for customer documents such as quotations, confirmations, and rental agreements, among others. This is relatively common in ...
Q: Why isn't two factor authentication working on my iPhone?
A: If two factor authentication isn’t working on your Apple device you may be affected by a known time bug with the latest versions of IOS. To use Rental Car Manager’s two factor authentication with your Apple device you may need turn off the “Set ...
Q: Why is the billing location not the same as the vehicle pickup location?
A: The billing location is controlled via the "Operator Location as Billing Location" system parameter. If this parameter is set to "No", the billing location will be the pickup location. This parameter is under the Booking Process Parameters heading ...
Q: How does SMS messaging on RCM work?
A: RCM allows you to send SMS messages directly from the system to a customer's mobile phone. When sending an SMS, the system defaults to the mobile phone number entered in the Reservation. The mobile number can also be overridden and entered ...
Q: How do I access the accounts system in RCM?
A: When you first log in, the accounts link is located at the bottom of the Dashboard. This gives full access to: Account Details Invoices Payments You need to be a Head Office user to see this option. Your RCM system administrator assigns these ...
Q: I am having trouble connecting to RCM
Invalid Login Message If you are trying to login to RCM and you are receiving an invalid login message please first check that your login and password is correct. If you are sure your login and password details are correct then you may be attempting ...
Updating and Deleting a Record
Purpose Within RCM, you have the option to add, update and delete records. This is used right across the main menu icons from updating a Location within the System Setup Menu, to deleting a Vehicle Category under the Vehicle Maintenance Menu. Below ...