Purpose

1. Rate Types - this determines which rates will apply to which agent. For example, an agent called 'ABC Travel' may have branches in Sydney, Melbourne and Brisbane. This particular Agent requires rates priced at a 'Wholesale Rate' which is set up as a 'Rate Type'.  By assigning 'ABC Travel' the 'Wholesale Rate' type, this agent will then automatically be charged the rates associated with the type. You may have as many Agent Rate Types as required in the system. 
   
2. Rates - Rates are set against each different Rate type, as needed for each location and season. 
   
3. Discounts - Fixed or Percentage Discounts can be applied to individual agents.
   
4. Agency and Branch setup and details - Record their details, and set of rates, commission, discount and items along with various other options.
   

Accessing the Agency Database

Adding Agent Rates

Agency Rate Type	Select which Agency Rate Type you wish to view and update the rates of.
Location	From the dropdown list of locations marked as "Renting Locations", select which location you want to view the rate of.
Active Season	In this dropdown box, there is a 'Default' option along with any additional Seasons you have setup. Rates can be created for the 'Default' season and/or each Season that you have created in your system (High, Low, Spring, Summer etc.) Select which seasons rate you want to view. Note: Rates entered for the 'Default' season will only be used if there are no seasonal rates defined for the dates of the booking.
Year	If you select a 'Year', all the seasons setup in that year will display for the selected location, and this will override anything set in the Active Season filter above. Note: if you select the 'Year' view, you are not able to use the copy or update function. To use copy function, you must select a season.

Once you have made your selections, click 'View' to display the result.

In this example we have chosen an 'Active Season'. 

Updating and Copying Rates

To add a rate to a specific Vehicle Category, click on 'Add a Rate'.

To Copy the Rates, click on "Copy Seasonal Rates".

The following screen will display allowing you to: 

1. Copy rates to all or individual locations and all or individual vehicle categories.
   
2. Copy across the same rates to the same season of another location.
   
3. Increase and decrease rates by a positive or negative percentage when copying (Decrease the rate by putting a negative sign in front of the % change eg. -10%).
   

Note you can individually select and un-select locations and vehicle categories. 

In this example we are copying the Summer rates to Gold Coast Airport for Compact, Station Wagon and Mid Size vehicles.

Once submitted, you will see the Summer Seasonal Rate has been copied across to the Gold Coast Airport location for those vehicle categories. 

Adding Agent Discounts

Adding Agents

Field Descriptions: 

Agency Name	The name of the agency.
Inactive	Is the Agent Active or Inactive - Inactive agents cannot make bookings via the API.
Agency Code	Short Code for the agent - this will appear in drop down lists for selection.
GST #/ABN #	Either the GST number or the ABN number for the agent.
IATA Code	Agent IATA code if applicable - used as an identifier in the agent booking steps.
Account No	The account number for this agent if there is one.
Commission Type	Commission can be Percentage or Fixed.
Commission Value	The value of the commission.
Rate Discount	If a discount applies to bookings from this agent the discount type can be selected from the list of discounts you have set up.
Agency Rate Type	The Rate Type that applies to this agent.
Wholesale Agent	Whether the agent is a Wholesale agent or not. Wholesale Agent documentation displays differently from non-wholesale agent.
Display Insurances on documents	Should insurance amounts show on documents - only applicable for Wholesale Agents.
Display Extra Fees on documents	Should Extra Fees show on documents  - only applicable for Wholesale Agents.
Display Balance for Wholesale	Should the booking balance appear on customer facing documents - only applicable for Wholesale Agents.
API: Allow Cancel bookings	Determines if an agent can cancel a booking via the Agent API
API: Allow define Collected Amt	Determines if an agent can pass the agent collected amount in when creating a booking via the Agent API. if they do, it will be saved as the Agent Collected amount on the booking, rather than RCM calculating it.
API: Send Confirmation Email	Determines if a Confirmation email is sent to the Customer when a booking is created via the Agent API
API Bookings	The type of booking that will be created vis the API:  Unallocated - the booking is created with no vehicle assigned. Allocate Vehicle without Credit Card - the booking will be created with a vehicle assigned ( if available) whether a credit card has been entered or not  Allocate Vehicle with Credit Card - the booking will be created with a vehicle assigned (if available) only if a credit card has been entered.
Notes	Any notes against the agent
Agent Contacts	There are three feilds where you can enter the Agencies contact details Email: This is the address that emails will be sent to. Contact Name Phone
Agent Address	There are six fields in which you can enter the Agencies address: Adress Suburb/Town City State/Province Postcode Country
CC Agent Email Confirmation	CC's the Agent when a Confirmation email is sent.
Send Thank-you Emails	Determines whether a Thank you email is sent to the Customer when their booking is returned.

Please note: If name/email/address fields are required by any documents or emails, the system will first look to the Branch for the details.  If there are no details against the branch, it will use the details from the Agency. 

When updating an existing Agent, there will be an additional option at the bottom of the page called "Update Linked Branches". If this is set to "Yes", the Inactive status, Commision Type and Value, and Rate discount values of all the branches linked to this agency will be automatically replaced by the values saved against the Agent. If this is set to "No", the branches will remain unchanged.

Adding Agency Branches