Re-Open Contract
Purpose
Head office users can reopen a closed contract if required.
This function is used when changes need to be made to a closed contract.
Note that additional charges can be made through the Cash Receipts option and do not require a reservation to be reopened.
Accessing Re-Open Contract
Reservations>Reopen Contract
To Reopen a Closed Reservation
1. Enter the number of the closed reservation and click on View.
The following form will display for you to check the details
2. To make changes, click on the Update button
This will open the booking for you to make any changes
3. When you are finished, you can click on the Close Booking button to re-close the booking
Important Articles
- Whats New in RCM
- Getting Started with RCM
- Standard RCM Procedures
- Card Vault Deprecation 2025 – Frequently Asked Questions
Related Articles
Print Blank Contract
Purpose Under Reservations, you have the option to print a blank contract to be filled out manually and signed by the customer. To modify the blank contract template contact RCM Support (support@rentalcarmanager.com) for assistance. Accessing and ...Q: How do you change the words in a contract?
A: You may update a contract's text by selecting the "Agreement & Other Templates" icon on the "System Setup" Menu. If you are using a contract customised to your own layout, the wording may not be modifiable though. For more details, see the Rental ...Cash Receipts
Purpose A closed reservation is a returned booking that has a balance owing of $0 and has been marked closed from the reservation payments page. These bookings cannot be updated unless they are re-opened by head office users using the Re-Open ...Q: My operator needs to add infringement fees to a closed reservation. How can I give him access to reopen a contract?
A: You can add fees to a closed reservation. The Cash Receipts function allows additional charges to be added to the contract even when the reservation has been closed. For more details, see the Cash Receipts article.Q: My operator needs to add infringement fees to a closed reservation. How can I give him access to reopen a contract?
A: You can add fees to a closed reservation. The Cash Receipts program allows additional charges to be added to the contract even when the reservation has been closed. For more details, see Cash Receipts on the Reservation User Manual.