Q: Why isn't my email confirmation or quotation being received by the customer?
Please check first that the email address is correct. Incorrectly entered email addresses are the source of the problem most of the time. When sending the confirmation, you will be taken to the "Send & Recipients" tab. Make sure all the details are correct before continuing on through each of the tabs before finally sending.
Sender and Recipients Details
Check that your company email address or the location email address is correct. As Rental Car Manager uses this address as the "From" email address, if this is incorrect it will also cause emails to fail.
If you need to send to more than one recipient, make sure you separate each email with a comma. To test if the email is sending and being received, you can BCC yourself in the email.
Important Articles
Related Articles
Q: How do we stop the Booking Email confirmation being copied ( cc'd) to us
A: When a customer is sent a booking confirmation this is always by default copied to your companies email address or pickup locations address depending on how the system is configured. This copy or "CC" on the email confirmation is compulsory. If ...Q. Why are online booking requests being saved as quotes with no confirmation email coming through?
When a booking request is made online, the following steps occur: Customer makes request and enters personnel information Saved as a Quote Customer is referred to the credit card vault to enter a card for the booking If a card is successfully saved, ...Q:Can I print a confirmation instead of emailing it if my customer does not have an email address.
A: Yes you can print a confirmation at anytime and pass or forward it to the customer via fax or other means. The print option is available on either Booking Details screen or the Booking Documents tab in the Booking Form. See screen shots below.Q: Is there a report for displaying customer email addresses ?
Q: Is there a report for displaying customer email addresses ? A: Yes, the Customer List Report. To run the report, follow the procedure below. Go to Reports, click the Other Reports tab, then click Customer List. On the Customer List Report Page, ...New Quotation
Purpose Rental Car Manager allows you to create a detailed quote for a customer and once confirmed, you can "release" the quotation to a reservation. You are able to perform these operations from the'Quote Management' and 'Release Quotation' pages ...