When a booking request is made online, the following steps occur:

• Customer makes request and enters personnel information
• Saved as a Quote
  
• Customer  is referred to the credit card vault to enter a card for the booking
  
• If a card is successfully saved, the quote is updated to a booking and the booking confirmation email is sent.
  
• If for some reason, a card is not successfully saved into the vault, it stays as a quote and no confirmation email is sent.
  

There are a few reasons why the card may not have been saved:

• The customer decided not to enter one.
• There was a connectivity issue when the customer tried to access the vault and was unable to connect to the vault.
• There was an error with the credit card vault when saving the card.