Q: Why are my Agents not receiving booking confirmation emails?
When an Agent creates a booking through their API, RCM is able to send them a Booking Confirmation email if your system is set up to allow this.
The following flag can be found against each Agent, and this gives you the highest level of control over whether a Booking Confirmation email is sent. When this flag is set to No, Booking Confirmation emails will never be sent from this Agent's API. When it is set to Yes, the agent can control whether the emails are sent.
Agents have access to the "emailoption" parameter. This parameter can be set to "Never send email", "Default behaviour", or "Always send email". If the above Agent parameter is set to Yes, and this is "Always send email", the API will try and send the Booking Confirmation email for every booking made through this Agent's API.
However, to be able to send an email, there needs to be an email address to send it to. When the Agents make a booking request, they can pass in an email address, and this is what the Booking Confirmation email will be sent to. If they do not pass in an email address, RCM will look at the Contact Email saved against the Agency Branch and send the Booking Confirmation to this address.
If there is no Contact Email, the Booking Confirmation will be sent to the Email address saved against the Agency itself.
If there are no addresses in any of these three fields, then the Booking Confirmation email will not be sent.
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