Q: Where can we change the pickup and drop off times from "By Appointment only" to reflect the actual time the booking was made?
A: Whether the pickup and drop off times are displayed on confirmations is controlled from the System Setup menu.
Click System Parameters and update the "Display Pickup and Drop off Time on Quotes and Email Confirmations" option from No to Yes. The pickup and drop off times will then be displayed on booking confirmations and quotes.
For more details, see the System Parameters article.
Important Articles
Related Articles
Pickup and Drop Off Times
Purpose There is a system parameter that allows you to set the default pickup and drop off times when creating new bookings. This means that if there is a certain pickup or drop off time that you select more often, then these times can be set to fill ...Check on Actual Pickup Time when a Vehicle is Hired Out
There is now a System Parameter that can be set to allow the pickup time to be changed to the actual time when a booking is Hired out. The System Parameter can be found by accessing: System Setup>System Parameters>Booking Process Parameters When the ...Change Vehicles Report
Purpose The Change Vehicle Report allows you to view all bookings where a vehicle has been changed while the vehicle has been on hire. This would generally be due to a breakdown or operational requirement. This report allows you to easily see any ...Edit SMS Pickup Template
Purpose By default, RCM already comes with editable standard SMS templates that you can send to remind customers to pick up or drop off a vehicle. You can edit the standard SMS Pickup Template from the Edit SMS Pickup Template tab. Optionally, you ...Booking Days Audit
Purpose The Booking Day Audit report is designed to find bookings where the days charged is different from the actual length of the booking. This can be used to audit any discrepancies and find any mistakes that might have been made when creating a ...