Q: I have closed a reservation after returning the vehicle and taking full payment but now I need to add more charges. How do I update a closed reservation?

Q: I have closed a reservation after returning the vehicle and taking full payment but now I need to add more charges. How do I update a closed reservation?



A: Rental Car Manager's Cash Receipts feature allows you to add charges and process payments against closed and completed bookings. To add more charges to a closed reservation, follow the procedure below.
  1. On the Reservation Menu, click Cash Receipts.
  2. On the Cash Receipts Page, enter the closed reservation or booking number and then process a receipt or add an additional charge, whichever is required. If it is just a payment, select the Payment Only option.
For more details, see the Cash Receipts article.

    Important Articles


      • Related Articles

      • Quick Reservation by Vehicle

        Purpose The Quick Reservation by Vehicle function allows you to quickly create a reservation when you know which vehicle is to be assigned. Note that this function also allows you to make maintenance and non-revenue bookings. See the article below ...

      • Monthly Mileage Charges

        Purpose Rental Car Manager (RCM) now supports a new feature designed to help operators charge for excess mileage throughout a booking's hire period. This is particularly useful for long-term hires and is an enhancement to the standard Kms Free ...

      • Q: My operator needs to add infringement fees to a closed reservation. How can I give him access to reopen a contract?

        A: You can add fees to a closed reservation. The Cash Receipts program allows additional charges to be added to the contract even when the reservation has been closed. For more details, see Cash Receipts on the Reservation User Manual.

      • Reservations Due Closed Report

        Purpose: The Reservation Due Closed Report is an efficient way to identify and close finalised bookings. This report displays the details of all reservations that are due to be closed for vehicles returns over the selected date range. A reservation ...

      • Allocate Reservation

        Purpose The Allocate Reservation function allows you to allocate a vehicle to an Unallocated Reservation. Allocating a vehicle to a reservation creates a new allocated reservation with a new Res Number, and makes the booking available for viewing on ...