Q: How do we process the payment for customer accounts?

Q: How do we process the payment for customer accounts?

A: When you hire a vehicle on account (assuming you are not receiving any money immediately), you don't need to add or 'record' a tendered amount to start with. Once the account is paid, you would receive this money in your financial system and then record this receipt in RCM.

To record the receipt in RCM and allow you to close the booking (it will now have a zero balance),you can create an On Account tender type. This groups the 'on account' payments into a separate total which is shown separately from your other 'cash' bankings. Note that total bankings will always be calculated net of the On Account tender type.

To add the On Account Tender Type, just go System Setup, click Tender Types, then add the On Account record there.

For more details, see the Tender Types article.

    Important Articles


      • Related Articles

      • Accounts Due Report

        Purpose: The Accounts Due Report shows bookings where there is a balance due. The report will only show bookings where there is a company saved against the booking. Accessing Accounts Due Report: Reports >> Monthly Financial Reports >> Accounts Due ...

      • Payment Terms

        Purpose The payment terms setup table  allows you to create the payment terms based on your due date requirements.  Once the terms have been setup, they will appear for selection in the 'Payment Terms' drop down box when creating or updating company ...

      • RCM Lite Return Process

        Overview RCM Lite provides a quick way to return vehicles while updating the photos of the car, recording any damages and making any required maintenance bookings. When returning the vehicle from the Booking Summary page you are also able to process ...

      • Online Payment Functionality

        Overview RCM has functionality which allows for real-time payments rather than just saving a credit card against a booking to be manually processed at a later date. At this point in time the payment gateways that RCM integrates with are: Windcave, ...

      • Integrated Payment Gateway - Stripe

        Overview Rental Car Manager (RCM) has partnered with Stripe to make their platform the default payment processing option in RCM. Having Stripe as the default payment processing options allows for the following actions: Saving the card details as a ...