Q: How do I change the email address Quotes and Confirmations are sent "From"?
A: The email address your customer receives these confirmations or documents from is either the "Company" or the pickup "Location" email address.
Two System Parameters
- System Setup > System Parameters > Document and Email Parameters > "Use Location email address for Confirmation" - Confirmation emails (Relevant to this article)
Select "Yes" OR "No". If this parameter is set to "No", then the email address used will be the Company Email Address. If you choose to set the parameter to "Yes" then the Location address is used.
- System Setup > System Parameters > Document and Email Parameters > "Use Location address for Documents" - General Emails and Documents
Select "Yes" OR "No". If this parameter is set to "No", then the email address used will be the Company Email Address. If you choose to set the parameter to "Yes" then the Location address is used.
Changing your Location Email Address (Currently Being Used)
To do this, first navigate Locations icon: System Setup > Locations
Click on the relevant Location in red text as shown below.
From here, you can change the location email address.
Click "Submit" to save your changes.
Changing your Company Email Address
To do this, first navigate to the Company Info icon: System Setup > Company Info
Click on the relevant Company in red text as shown below.
From here, you can change the company email address.
Click "Submit" to save your changes.
Important Articles
Related Articles
ID Check - Email Address
Overview You are able to setup which email address AplyID sends as the email to be used to send the confirmation email to once they have completed their check. Setting Up The Address This is done by adding a CC Email Address to one of the existing ...Q. Why are online booking requests being saved as quotes with no confirmation email coming through?
When a booking request is made online, the following steps occur: Customer makes request and enters personnel information Saved as a Quote Customer is referred to the credit card vault to enter a card for the booking If a card is successfully saved, ...Email Attachments
Purpose The Email Attachments feature, allows you to upload any PDF files that you would like to email (as standard) along with specific email types. These files will be attached to emails messages for the specified email type. For Example, you ...Email Templates within RCM - Overview
Purpose RCM provides easy to use templates for all your customer facing documents and emails. This article describes the different Email templates available in RCM. For information on how to use the template editor - please view this article: The ...New - Email History Logging
RCM has recently updated the way emailing history is recorded. As part of this update, there is a new report, and a new resending function. Whenever an email is sent from RCM, it is now logged and it can be viewed in a new report, accessed by going ...