Q: How can I customise the confirmation emails for Online Bookings?
A: It is now very easy to customize any email. Firstly, navigate to the Manage System Emails icon.
System Setup >> Manage System Emails
Click on the template type you wish to update. In this example, you want to select "Web/Agent Bookings - Confirmations & Quotations".
Email Free Sale - online
This is the standard confirmation email when a booking has been successfully accepted online. It is sent automatically.
This email is sent when a category is flagged 'Might be Available' - It is sent automatically.
Email Quotation - online
This one is sent when a Quotation is made online - it is sent automatically.
Example - Customizing the Email On Request- Online Template
After clicking on the "Email On Request - Online" template. You'll be presented with the screen as seen below:
Here you can update your current template text as well as updating or adding any other additional information in the terms and conditions.
Click "Save" to update any changes.
Important Articles
Related Articles
Q. Why are online booking requests being saved as quotes with no confirmation email coming through?
When a booking request is made online, the following steps occur: Customer makes request and enters personnel information Saved as a Quote Customer is referred to the credit card vault to enter a card for the booking If a card is successfully saved, ...Q: How do I apply Utilisation Rates to Online Bookings?
A: If you want to apply Utilisation Rates you have to setup online bookings, to do this make sure that the flag “Apply Rate to Web API” is set to Yes. To do this, simply click on the corresponding Vehicle Utilization Level in red text. See the image ...Q. Which Insurance options are displayed for online bookings?
When you setup insurance options within RCM you can choose to set them up to be restricted to either Category Type or Vehicle Category. Please see the following two Knowledge Base articles, the first is about setting up the insurance options and the ...Q. Which KMs Free options are displayed for online bookings?
When you setup KMs Free options within RCM you can choose to restrict them by booking requests with the following parameters: Location Vehicle Category Rental Days Booking Date Range Pickup and Drop off Date Range Please see the following two ...Customer Documents Emails and Functions
Once a Booking has been created, there are various Documents that can be printed or emailed to the customer. There are also various functions and add-ons that can be utilised to streamline the booking process. The documents, emails and functions ...