Q: I added agent rates but they are not being displayed to my Agent or when making a booking

Q: I added agent rates but they are not being displayed to my Agent or when making a booking

A: To use Agent Rates either from RCM or through your Agent Web Module, your Agency record must be linked to a valid Agency Rate Type.


Below is a summary of the steps required when setting up agent rates. Please check these to ensure you have correctly setup your agency rates.

1. Adding a Agency Rate Type
  1. Click on the System Setup menu.
  2. Click on the Agencies icon.
  3. Click on the Agency Rate Type tab and add the required Agency Rate Type.
  4. Click Submit to save.



2. Add the Rates for the Agency Rate Type By Season
  1. Click on the Agency Rates By Season Tab.
  2. Select your filters before searching: Agency Rate Type - Location - Active Season(s). Only the Agency Rate Type is mandatory. Click View.
  3. Then add a rate. Ensure that you add the rates for the required locations and categories of vehicle and season. 

  1. Once clicking Submit, this new rate will be shown, as seen below.



3. Add the Rate Type to the required Agency
  1. Click on the Agencies Tab.
  2. Select the Agency required and edit the record: click on the Agency Code in red text.
  3. On the Agency Rate Type field, select from the dropdown list, the Rate Type for this Agent.



4. Now when you select this Agent during a booking, the Summer Agent Special rates will be used. 



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