Q: I added agent rates but they are not being displayed to my Agent or when making a booking

Q: I added agent rates but they are not being displayed to my Agent or when making a booking

A: To use Agent Rates either from RCM or through your Agent Web Module, your Agency record must be linked to a valid Agency Rate Type.


Below is a summary of the steps required when setting up agent rates. Please check these to ensure you have correctly setup your agency rates.

1. Adding a Agency Rate Type
  1. Click on the System Setup menu.
  2. Click on the Agencies icon.
  3. Click on the Agency Rate Type tab and add the required Agency Rate Type.
  4. Click Submit to save.



2. Add the Rates for the Agency Rate Type By Season
  1. Click on the Agency Rates By Season Tab.
  2. Select your filters before searching: Agency Rate Type - Location - Active Season(s). Only the Agency Rate Type is mandatory. Click View.
  3. Then add a rate. Ensure that you add the rates for the required locations and categories of vehicle and season. 

  1. Once clicking Submit, this new rate will be shown, as seen below.



3. Add the Rate Type to the required Agency
  1. Click on the Agencies Tab.
  2. Select the Agency required and edit the record: click on the Agency Code in red text.
  3. On the Agency Rate Type field, select from the dropdown list, the Rate Type for this Agent.



4. Now when you select this Agent during a booking, the Summer Agent Special rates will be used. 



    Important Articles


      • Related Articles

      • Q: Why is there no rate being displayed fo ran Agent Booking?

        There may be one of several reasons why rates are not being displayed for an Agent booking request.   1.  Has there been a rate setup for the agent rate type? 2. Has the agent rate type had rates assigned for the relevant booking period? 3.  If there ...

      • Corporate Rates

        Overview Sometimes Rental Car Companies have different rates they would like applied to bookings for either a specific customer or company.  The Corporate Rates function within Rental Car Manager (RCM) allows you to do this. You can either give a ...

      • Rates By Season

        Purpose Rates are the fees that you charge for renting out your fleet vehicles. Rental rates can be defined by Location, Season and Vehicle Category. To get the most out of RCM functionality, we recommend that you devote some time to defining your ...

      • Added Functionality to Allow For Copying of Season Rates to Agent Rates

        Rental Car Manager (RCM) has added additional functionality to the Edit Season Rate screen to allow for the ability to copy the rates to Agent Rates Click on this link for the full description of how this copying rates function works, Rates By ...

      • Q: I have set up all my rates, but when I enter a reservation, the rate is displayed as zero?

        A: This is often caused by one of the following setup issues: No Rate entered for the pickup location. When a vehicle is picked up from a location, for a rate to be available, there must be a rate configured for the location.  No Rate entered for a ...