Q: How do I set up Agent Direct Access and how is it used?
A: The Agent Direct function allows agents to book directly on RCM. The bookings they create are actual bookings (not booking requests) and, hence, they get instant confirmation.
If you are interested in this option, the
Agent Direct Function article will explain how it works in more detail, including all f the setup you will need to do..
Important Articles
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Agent Direct Function
Purpose This functionality allows your Agents to log directly into a scaled down version of your RCM system to make bookings. The agent will have restricted access to: Make a Booking / Check Vehicle Availability using the Quick Reservation Screen ...
Q: Is it possible to set different rates for 'Agent Direct' and Agent Online steps
Yes, the agent setup in RCM allows multiple rate types. Essentially, the approach is to create the required Agent Rate Types, which are separate rate plans that can then be selectively applied to individual agents. For example, you may set up three ...
Security and Access within RCM
Overview Within Rental Car Manager (RCM) the functionality around operator access and the restrictions placed upon this access can be broken down into several areas. Roles Restricting Logins Access Levels for Users Access to Menu Items Accessing ...
Agent Settings
Overview Each Agent you work with will likely deal with their bookings in a different way. As such there is a lot of flexibility in terms of how different agencies and their bookings can behave. This is controlled by a number of settings against the ...
August 2024 - Discounts in Agent Direct
RCM has recently updated the Agent direct function to allow discounts to be applied to bookings. For information on what this is, please see the Agent Direct Function article. There are 3 types of discounts that can now apply through agent direct. #1 ...