New Method of Applying a Surcharge to the Payment made using a Credit Card
Purpose
Within RCM you are able to apply a Merchant Fee to specific payments.
When a payment is made using a Tender Type that has a Merchant Fee assigned, the applicable surcharge percentage will be automatically applied to that payment amount only.
For example, you may add a 2% surcharge to any payment made using the 'Visa' tender type. If a customer pays a portion of the charge on Visa, and a portion in cash, the surcharge will only apply to the payment made with Visa card.
There are 2 steps required when setting up this functionality
- A "Credit Card Surcharge" extra fee record must be created.
- The Tender Types need to be configured to apply the surcharge.
The Process to Apply a Credit Card Surcharge
Access System Setup > Extra Fees > click the "Add Extra Fees" button
Then you will need to create an Extra Fee with the following settings:
- The Extra Fee name should be a clear description of the fee - eg: "Credit Card Surcharge 2%"
- The type should be "Percentage"
- The "Percentage Fee on Total" flag must be set to "Yes"
Note that in previous versions there was a "Merchant Service Fee" flag that needed to be selected. This flag has been removed and is no longer relevant.
Once the Extra Fee has been created and saved, you need to configure the Tender Types.
Access System Setup > Tender Type
Select the Tender Type you want to update (to include the Merchant Fee)
Set the "Apply Merchant Fee" to Yes.
Select the Extra Fee to be applied from the "Merchant Extra Fee" list in this example "Credit Card Surcharge (2%)" is selected.
Click "Submit" to save changes.
Adding the Payment
On the "Booking Payments" tab, Click on "Add Payment"
Note on the below screen that there is currently no Merchant Fee line in the Rates and Fees section - you no longer have to physically add the merchant fee as an extra fee on the Booking Fees tab - it will be added automatically when you make the payment .
Select the "Type" - the associated Extra Fee will appear in the "Merchant Fee" box automatically
In this example we are paying for the entire booking amount - $240 on the Amex Credit Card .
When you "Save Payment", you will notice that the Merchant Fee of $4.60 has been added to the paid amount and the Merchant Fee line has been added to the Rate and Fee section.
The DPS payment screen, now also allows you to choose a Merchant Fee before taking payment and updating the payment amount.
Important Articles
Related Articles
Q: Is there a way we can add a percentage surcharge when taking a payment using a credit card?
A: Yes, This article describes this in more detail, Applying a Surcharge to a Payment.Credit Card Payment by Email
Purpose The Email Credit Card Link feature allows you to send your customers a link which they can follow to enter their credit card details. The credit card details entered will be used as a payment method for their reservation. Set up the Email ...New - New Credit Card Vault
The Auric Credit Card Vault will be phased out at the end of December 2022. This decision has been made as a result of our current supplier for the Credit Card Vault being acquired by a competitor who will no longer offer the same solution. Rental ...Credit Card Token Migration
Purpose As Rental Car Manager (RCM) is moving away from the older Credit Card Vault storage solution (Auric Vault) to both an Integration with the Stripe Payment Gateway and a new secure Credit Card Vault, the ability exists within RCM to allow for ...Secure Credit Card Vault
Purpose Rental Car Manager (RCM) allows you to securely store your customer's credit card(s) against a booking. To ensure that this meets the Payment Card Industry (PCI) compliance requirements set out by Visa, Mastercard and other card providers, a ...